3CX

We deliver powerful 3CX-based Call Center solutions designed to enhance customer engagement, optimize call handling, and support modern, multi-channel communication.

Our 3CX systems provide a flexible, software-driven platform with advanced call routing, real-time monitoring, CRM integration, and omnichannel capabilities, making them ideal for scalable and cloud-ready contact centers.

3CX VoIP Phone System

Overview
3CX is a powerful, software-based VoIP PBX and unified communications platform that replaces traditional phone systems. It enables businesses to manage calls, customer interactions, and team collaboration from a single, modern system.

Why Choose 3CX? 
Reduce communication costs by eliminating traditional PBX hardware.
Centralize all customer communications in one platform.
Enable remote work and multi-location operations.
Ideal for modern Call Centers and Customer Support teams.

Key Features.
Voice & Call Management
Advanced Call Queues to handle high call volumes
Smart Call Routing (skill-based and priority routing)
Interactive Voice Response (IVR) for automated call handling
Call recording for quality assurance and compliance

Call Center Capabilities
No per-agent licensing fees.
Real-time monitoring dashboards.
Supervisor tools: Listen, Whisper, Barge-In.
Wallboards and detailed call statistics.
AI-powered features such as call transcription and sentiment analysis.

Omnichannel Communication
3CX unifies multiple channels in one system:
Voice calls
Live chat on your website
WhatsApp and SMS
Facebook Messenger

This allows your team to deliver a seamless customer experience across all channels.

CRM & Business Integration
Integration with popular CRM systems (Salesforce, HubSpot, Microsoft 365, and more)
Automatic customer information pop-up on incoming calls
Improved agent efficiency and customer satisfaction

Deployment Flexibility
On-premise installation
Cloud or private hosting
Full control over data and system configuration

Ideal Use Cases
Customer Service & Technical Support Centers
Sales Call Centers
Companies with remote or hybrid teams
Businesses looking for an all-in-one communication platform