VoIP & Call Center
 Solutions

We provide advanced VoIP and Call Center solutions based on 3CX and Grandstream, delivering reliable, scalable, and cost-effective communication systems for businesses of all sizes.

Call Center Solutions

Overview
We provide professional Call Center solutions designed to help businesses manage high call volumes, improve customer satisfaction, and increase agent productivity.
Our solutions are built on 3CX and Grandstream platforms, delivering reliable, scalable, and cost-effective Call Center environments.

Why Your Business Needs a Call Center
A modern Call Center is essential for:
Handling large volumes of inbound and outbound calls efficiently
Reducing call waiting times and missed calls
Improving customer experience and service quality
Monitoring agent performance and ensuring service consistency
Supporting sales, customer service, and technical support teams

Our Call Center Capabilities
Inbound Call Center
Intelligent call routing to the right agent
Multi-level IVR for automated call handling
Call Queues with priority and skill-based distribution
Estimated waiting time and callback options
Call recording for quality assurance

Outbound Call Center
Manual and automated outbound dialing
Call campaigns for sales, surveys, and collections
Call recording and reporting
Agent productivity tracking

Advanced Call Center Features
Automatic Call Distribution (ACD)
Skill-based and time-based routing
Supervisor tools (Listen, Whisper, Barge-In)
Real-time dashboards and wallboards
Detailed call statistics and agent performance reports
Call monitoring and quality management

Omnichannel Contact Center
We enable businesses to communicate with customers through multiple channels from a single platform:
Voice calls.
Live website chat.
WhatsApp & messaging..
Mobile and desktop softphones

This ensures a consistent and seamless customer experience.

Technology Platforms

3CX Call Center Solution

Software-based platform with advanced Call Center features
No per-agent licensing fees
Cloud or on-premise deployment
Real-time monitoring and analytics
CRM integration and customer data pop-ups
AI-powered call transcription and analytics

Best suited for: High-volume Call Centers, Customer Support teams, and modern Contact Centers.

Grandstream Call Center Solution

On-premise IP PBX-based Call Center system
High reliability and infrastructure control
Supports large agent teams
Integration with IP phones and VoIP gateways
Advanced call queues and supervisor monitoring
Best suited for: On-site Call Centers, enterprises, and organizations requiring full system ownership.

Key Benefits
Improved call handling efficiency
Reduced operational and communication costs
Increased agent productivity
Better customer satisfaction and retention
Full visibility and control over Call Center performance
Scalable solutions that grow with your business

Use Cases
Customer Support & Help Desk
Sales & Telemarketing
Debt Collection & Follow-up
Technical Support Centers
Appointment Scheduling
Service Hotlines

Why Choose Us for Your Call Center
End-to-end Call Center implementation
Customized design based on business requirements
Professional configuration and optimization
Ongoing technical support and maintenance
Proven platforms: 3CX & Grandstream



Quick Comparison
Feature                                                                    3CX              Grandstream
Software-based PBX                                         ✔️                       ✔️
Hardware included                                            ❌                       ✔️
Omnichannel (Voice + Chat + WhatsApp)        ✔️                   Limited
Advanced Call Center tools                              ✔️                       ✔️
CRM integration                                                  ✔️                       ✔️
Cloud deployment                                             ✔️                       ❌
On-premise control                                            ✔️                       ✔️

Which Solution Is Right for You?

Choose 3CX if:
You need a modern, cloud-ready communication platform
Your business relies heavily on customer interaction
You want omnichannel support and advanced analytics
You prefer a software-driven solution

Choose Grandstream if:
You require a complete hardware + software VoIP system
You want on-site control and infrastructure ownership
You operate multiple branches or legacy phone lines
You need a reliable enterprise-grade IP PBX

Conclusion

Both 3CX and Grandstream deliver professional VoIP and Call Center solutions.
We help you design, deploy, and support the right system based on your business needs, ensuring high call quality, operational efficiency, and future scalability.